After placing an order, we’ll send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice with the tracking number. Please make sure to always check your spam folder if you did not receive the email.
When your order includes items from more than one manufacturer, there is a possibility that you may receive multiple packages from one or more of our warehouses. Please check the status of your order before you call us with concerns. There may be more than one tracking number associated with your order.
You can find the status of your order by visiting our Track Order Status page.
We process and ship orders within 24 hours - 72 hours. Once it is shipped, a tracking number will be sent to your email address. Please check your inbox or spam folder for the confirmation. You may also contact us at email@example.com.
Our customer service department will send you an email with the estimated arrival time of any product that is on backorder from the manufacturer/distributor. When the item becomes available, it will ship within 24 hours of it arriving to the warehouse.
Please read our return/exchange policy to verify if your purchase is eligible for a return/exchange.
If you no longer wish to subscribe to CureMedRx emails or texts, you can unsubscribe by simply scrolling down into a previous email we've sent you and select unsubscribe. If you change your mind later and want to subscribe again, sign up on our website or contact us at firstname.lastname@example.org.
We understand that it's easy to lose track of passwords, which is why we made it easy to recover your password. You can quickly retrieve your password here.
Because your email address is your account identifier, you, unfortunately, cannot change it on your account. If you absolutely must change your email address, you will need to contact customer service. However, since your orders are linked to the previous email address, your previous orders will only be accessible with the old email address.
Shipping rates are calculated based off of order weight, destination and order subtotal. You can easily determine shipping costs for your order by adding all of your items to your cart and viewing your shipping rate options on the checkout page. To view our shipping and handling information see our shipping policy here.
Absolutely. Our website uses the latest 128-bit encryption technology to consistently protect your personal information. Our ordering process is 100 percent secure from beginning to end.
Your order is subject to tax. This rate is calculated at checkout based on your local address location. This does not include the subtotal after coupons have been applied.
Yes, we do work with insurance companies, however, not all items that are listed on our website are covered. Also, you would have to submit a valid prescription with your insurance information electronically or via fax at (516) 755-7998.
We process and ship orders within 24 hours - 72 hours. Once the item is fulfilled and shipped we can no longer change or cancel the item. Please call our customer service department at 888-881-3288. We cannot process this type of request via email.